Payment Policy
Thank you for your purchase! Please read our payment policy carefully to ensure that you understand the terms and conditions that apply to transactions made through our website.
If you have any questions, please feel free to contact our customer service team via our Contact —we are happy to help.
Accepted payment methods
We currently accept the following payment methods:
-
American Express
-
Apple Pay
-
Google Pay
-
MasterCard
-
Visa
- Maestro
Payment security
The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is protected during the checkout process.
Payment processing
We process payments immediately after purchase.
Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.
Currency
All payments on our website are processed in Australian dollars (AUD).
Failed transactions
If your payment is declined or fails:
-
Please verify that your card details or payment account details (Apple Pay, Google Pay, etc.) have been entered correctly.
-
Please contact your bank or payment provider for more information.
-
Still having problems? Contact our support team, we're happy to help.
Refunds and disputes
For information about refunds, cancellations, or disputes, please refer to our Returns and Refunds Policy.
Contact information
If you have any questions, please contact our customer service department:
E-mail: info@novaay.com
Phone: +31 6 45970169
Address:
Borgerdiep 37, 1509 XN Zaandam, Netherlands
Customer service opening hours: Monday– Sunday, 9:00 AM–5:00 PM (Sydney time)
