Frequently Asked Questions
Have a question? You’ll likely find the answer below.
Our customer support is ready to help as quickly as possible.
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How do I contact Novaay?
You can reach us via the contact form or by email at info@novaay.com. We respond within 24 hours.
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Can I return my order?
Yes, within 14 days of delivery. Please ensure the product is unused and in its original condition. View our returns policy.
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Do you ship outside Australia?
No, we currently deliver within Australia only. Free shipping Australia-wide.
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How can I track my order?
Once your order is dispatched, you’ll receive an email with a tracking link. Click “Track my order” to follow your parcel.
